Privacy policy

Last updated: October 30, 2026

JHL Plus operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Service”), in order to provide you with a carefully curated shopping experience. JHL Plus uses Shopify, which enables us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access and use the Service, carry out purchases or other transactions, or otherwise interact with us. If there is any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any part of the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose information as described in it.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Information that is collected anonymously or that has been anonymized so that it can no longer be used to identify an individual is not considered personal information. Depending on how you use the Service, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information.

• Contact information: such as your name, address, billing address, shipping address, telephone number, and email address.
• Financial information: such as credit card, debit card, bank account numbers, payment card details, bank account information, transaction details, payment methods, payment confirmations, and other payment-related details.
• Account information: such as usernames, passwords, security questions, and various preferences or settings.
• Transaction information: such as items you viewed, items added to your cart, items added to your wishlist, items you purchased, returned, exchanged, or canceled, and your past transaction history.
• Interactions with us: information contained in your communications with us, such as inquiries to customer support.
• Device information: information about your device, browser, and network connection, IP address, and other unique identifiers (IDs).
• Usage information: information about your actions on the Service, including how and when you use the Service.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you: for example, when you create an account, access or use the Service, interact with us, or otherwise provide personal information to us.
• Automatically through the Service: for example, when we collect information from your device when you use our products or services or access our website, or when we use cookies and similar technologies.
• From service providers: for example, when we engage providers to enable certain technologies, or when providers collect or process personal information about you on our behalf.
• From partners and other third parties.

How we use personal information

Depending on how you interact with us and which services you use, we may use your personal information for the following purposes:

• To provide, customize, and improve the Service: We use your personal information to provide the Service, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending you account-related notices, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing a customized shopping experience such as recommending products based on your purchase history. This includes using your personal information to better tailor and improve the Service.
• Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products and services on the Service or on other websites based on items you previously purchased, items you added to your cart, and other activity on the Service.
• Security and fraud prevention: We use your personal information to authenticate accounts, provide secure payments and a safe shopping experience, detect, investigate, and address potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and help keep the Service secure. If you use the Service and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or any other access information with anyone else.
• Communications with you: We use your personal information to provide customer support, respond appropriately to you, deliver effective services, and maintain our business relationship with you.
• Legal purposes: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms of Service or policies.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances include:

• Disclosures to Shopify, vendors, and other third parties that provide services on our behalf (such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Disclosures to our business and marketing partners so they can provide marketing services to you and deliver advertisements. For example, we use Shopify to support personalized advertising using external services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here.
• Disclosures to third parties when you instruct, request, or consent to us sharing specific information with them, such as for product shipment or when you use social media widgets or social login features.
• Disclosures to our affiliates or within our corporate group.
• Disclosures made in connection with business transactions such as mergers or bankruptcies; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable Terms of Service or policies; and to protect or defend the Service, our rights, and the rights of our users or others.

Our relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Service in order to provide and improve the Service for you. Information submitted through the Service will be transmitted to and shared with Shopify and third parties, which may be located outside your country of residence, so that they can provide and improve the Service for you. We also use certain Shopify features, like other merchants and Shopify itself, that incorporate data and information derived from your interactions with our store to help protect, grow, and improve our business. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information for these purposes, including responding to any request you make to exercise your rights regarding Shopify’s use of your personal information. For more information about how Shopify uses your personal information and any rights you may have, please see Shopify’s Customer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through this Shopify Privacy Portal link.

Third-party websites and links

The Service may provide links to websites or other online platforms operated by third parties. If you access links to sites that are not affiliated with or controlled by us, you should review the privacy policies, security policies, and other terms of use of those sites. We do not guarantee and accept no responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas (including information you share on third-party social networking platforms) may be viewed by other users of the Service and by users of those third-party platforms, without limitation on how it may be used by us or by third parties. Our inclusion of such links does not constitute an endorsement of the content on those platforms or of their owners or operators, except where expressly disclosed on the Service.

Children’s data

The Service is not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may request its deletion by using the contact information below. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Information security and retention

Please understand that no security measures are perfect and that it is impossible to completely prevent intrusions, so we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels when sending us sensitive information.

The length of time we retain personal information depends on various factors, such as whether the information is needed to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements or policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

• Right to access/know: You may have the right to request access to the personal information we hold about you.
• Right to deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Right to opt out of sale or sharing for targeted advertising: Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information, or the processing of personal information for purposes considered “targeted advertising,” as those terms are defined under applicable privacy laws. You can exercise your right to opt out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to opt out for the browser and device you use to access the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.
• Managing communication preferences: We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in the emails. Even if you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

To exercise these rights, please do so in the designated area on the Service or contact us using the contact information provided below. For more information about how Shopify uses your personal information, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not treat you unfairly for exercising your rights. As permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting such a request from an agent, we may require the agent to provide proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly. We will respond to your requests promptly as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to contact us using the contact information below to appeal our decision, or to lodge a complaint with your local data protection authority. For the EEA, a list of competent data protection supervisory authorities is available here.

International transfers

Please be aware that we may transfer, store, and process your personal information outside your country of residence.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authorities, unless the destination country has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website, the “Last updated” date will be revised, and we will provide notice where required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at info@jhlplus.com. Additional contact information is provided at contact information policy. For purposes of applicable data protection laws, we are the data controller of your personal information.